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ncsa_logoCompany Achieves Accolades for Excellence in Customer Service

Westborough, MA –  November 14, 2013 – etfile, premier workflow and document management solutions provider, announced today the company has been recognized as Runner-Up for Service Organization of the Year in the 2013 All-Star Service Award competition by the National Customer Service Association (NCSA).  The All-Star Service Award is the company’s most recent accolade and closely follows its OfficeScope cloud-based content management solution winning the Bronze award of the 2013 Golden Bridge Business and Innovation Award for the Cloud Computing/SaaS Innovation category.

“We are humbled by this recognition from NCSA, the industry’s leading provider of customer service education,” said Mark Linton, President, etfile. “This recent award underscores our support team’s enthusiasm to help simplify complicated business processes for organizations switching from paper-intensive filing system to a digitized document management system.”

etfile offers a robust Enterprise Document Management and Automated Workflow solution designed to harnesses the cloud for secure web-based file sharing, online collaboration, automated workflows, and advanced business analytics. The company’s award-winning offerings easily integrate into leading ERP and CRM systems – as well as any external client, customer, or reseller’s software.

“Because of the large number of nominations received by the NCSA, it is a challenge for NCSA’s All-Star Award Committee to select the single business to recognize,” stated Bill Crutcher, President of the National Customer Service Association.  “At Etfile, customer issues are dealt with swiftly and most importantly, their employees are empowered to fix problems expeditiously. Etfile is most deserving of this award given their outstanding and consistent commitment to Customer Excellence for all customers.”

Earlier this year etfile’s product portfolio was enhanced with the introduction of OfficeScope, a 100 percent cloud-based content management solution designed for small-to-medium sized businesses. By moving from a client-server-based model to a self-service web-based product, OfficeScope will service new clients in any vertical market.