Implementing new software can be a handful, but only if the people running it are not given the proper training. It’s vital to realize the importance of placing your people above the product – recognize the need to provide the right skills to enable your people. According to IBM Smarter Workforce 2013 Survey, 84% of employees in best performing organizations are receiving the training they need. Don’t you think there’s a correlation between performance and training?
Benefits of Training – Create a Better Operation
Enabling your employees with training, results in many benefits says Carter McNamara, MBA, PhD of Authenticity Consulting, LLC, including:
- Increased job satisfaction and morale among employees
- Increased employee motivation
- Increased efficiencies in processes, resulting in financial gain
- Increased capacity to adopt new technologies and methods
- Increased innovation in strategies and products
- Reduced employee turnover
In essence, providing employees with the tools to succeed will make your organization a better operation. Some businesses have even attempted to cut costs by reducing employee training budgets, but in the end have actually increased costs. One factor that affects employee efficiency is computer rage and frustration experience. It is estimated that if an employee spends 20 hours at the computer, 8.6 hours (or 43%) are unproductive and frustrating. For a 40 hour/week employee, that equals $131.01 weekly or $6,550.50 annually (50 weeks) in lost payroll.1 Software training takes a task that may seem difficult and makes it quick and easy, while organizing it in a way that makes sense to specific employees.
It may be easy to change or implement a new technology or process, but the most difficult part in any change is the people — In particular, when the same processes and technology has been used for years. By ignoring the human component of software implementation, costs will increase from more errors and longer implementation times. But, the highest potential cost can be failure to launch the technology at all.
Types of Training to Fit Your Needs
To ensure a successful launch, many different types of trainings should be available to best fit your employees’ needs and availability.
Off-Site Vendor Training
Off-site vendor training is extremely focused, helping to keep employees on task, with little or no interruptions such as in-work tasks, phones, emails, etc. Trainers should have in-depth knowledge and expertise of your particular industry and provide a tailor-made interactive learning environment.2
On-Site Customized Training
If you have the facilities available, you might want to consider bringing a vendor trainer to your location. This allows you to have more flexibility with the participants involved and the topics covered. This also allows the trainer to provide your employees with a hands-on experience of the product. Therefore, any issues or bottlenecks can be seen firsthand by the trainer and fixed in a timely manner. On-site training allows for a customized hands-on experience for your office.
Online Computer-Based Training
Since everyone’s time is valuable, including the trainees and trainers, vendors should offer online computer-based training (online meetings and webinars). These programs are convenient and should include on-demand videos and tutorials for your every need. Additionally, this training cuts across geographies and time zones allowing the trainer to be reached more often. The flexibility if this training type empowers your team to learn at their pace and has the potential to speed up implementation time greatly.
In order to successfully plan and implement a software system, it’s essential to receive the proper training. Whether you are on-boarding a new employee or offering continuing education to a veteran staff member, educating them properly will cost much less than ignoring that component. Provide your employees with the tools to succeed.