“Along with the integration and collaboration, we
decided we needed to make the commitment to go to front-end
scanning. The
etfile document management solution will enable us to do the
scanning on the front-end which in turn will save a great deal of
valuable time and money. Also, etfile was the only document
management vendor that we talked to who was willing to tailor the
product to fit what we were looking for, something that all of the
etfile references we talked with mentioned. etfile has displayed
an ongoing personal commitment, even at the executive management
level, to listen to our needs and make sure we're getting the best
results possible."
Donna Smith, Director of Accounting Services
The Horton Group -- Orland Park, IL --
See Horton Press Release >
>
"We have been on etfile for five years. This
software application provides us with all of the tools necessary
to be efficient and productive. We are extremely pleased with
the product and the prompt service that we have received over
the years. I think one thing that sets etfile apart is that they
listen to the needs of their customer base. The software is very
logical and easy to use. I have quite a few users on this system
and do not receive any complaints! We are getting ready to
switch to front-end scanning and looking forward to the added
efficiency that this will bring."
Ann Van Buskirk, Systems Manager
Thomas McGee, L.C.
“We have been using etfile for less than a month, this
software has already proven to me that we have greatly increased
our workflow processing speed and moved our customer service to a
higher level. We couldn't be any happier. In addition, with etfile
we were able to protect over 20 gig's of stored documents in less
than one day".
Roy Finkleman, President - Property & Casualty Division
The Egis Group --
Providence, RI
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“After having trouble diagnosing a problem with integrating my
Outlook with etfile and TAM, I was told by our IT services
company that I might have to reinstall my operating system. I
called your support back again to see if there was anything else
we could do. Well Shah went after the problem with a vengeance
and was able to fix it today! He did an excellent job, was always
level headed and just plain figured it out. This was a tough one
and he stuck with it. So I’m a happy etfile customer and I wanted
to let you know about it.”
Stuart S. Durland, Vice President - Operations
Seely & Durland, Inc. --
Warwick, NY
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“We just moved our offices and we sold all our old file cabinets to a second-hand furniture dealer. We didn’t bring one with us! Since purchasing etfile we have gone totally paperless. All our current files are ‘in the system’ and the old stuff has been moved to dead storage. I figure that we still save in the neighborhood of $100,000 over the term of our lease because I don’t have to provide space for those paper files! etfile is a great system, easy to use and everybody in the office loves it.”
Clark F. Jackson, CIC
Jackson & Jackson Insurance Agents and Brokers --
Glendora, CA
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I just
wanted to drop you a quick note to let you know how well your
etfile system is working within our support groups. As you
know our customer support people handle thousands of calls
per month from our customer base. Each of our customers has
a unique system setup that is documented in a manila folder.
These folders were stored in rows and rows of file cabinets.
When a support person needed to refer to the folder they
would have to find it in the file cabinets and take it back
to their desks for reference as they worked with the
customer. Then the hard part would occur in that they had to
put it back in the cabinet and you know how often this
happens! The outcome of this was that support people would
be wandering around the support area looking for folders
that were not put back in the cabinets all the while our
customers would be on hold waiting.
Since we have installed the etfile system we have scanned in all the
information in the folders and now our support people have
this information on their desktop. We have had a marked
improvement in the handling of our support calls just due to
the etfile system. I would like to say that I got back the
room that the file cabinets were taking up but people still
need a safety net so we haven’t taken that step as of yet
but anticipate that it will happen in the new year. Again,
thanks for all the help with the system.
Michael Esposito, President & CEO
Auto/Mate Dealership Systems
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"etfile is a great product and is very easily
incorporated into our workflow! Searching for documents now
is a breeze!"
Allen Wada
Insurance Associates -- Honolulu, HI
“etfile has allowed our agency to operate far more
efficiently. No more lost files, no more lost paper, no more
file cabinets. A lot of time is saved by our CSR’s and Sales
people having all of the client information at their finger
tips”.
Ron Keats
The Keats Agency --
Floral Park, NY
“etfile
seemed like the only vendor that was telling the truth. Most
IT guys are not truthful about their products. They
delivered what they promised”.
Warren Barhorst
Warren Barhorst Agency --
Houston, TX
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“We have
had etfile for now for about 5 months and are really
enjoying it! Our office has found it to be very user
friendly and training new employees on the software is
extremely easy. Finding files is simple and now our chance
of losing documents is virtually impossible. The support
team at etfile is always fast and prompt in returning
our calls and the few problems we have had have been solved
with accuracy and speed. I certainly would not want to go
back to the old filing system since using etfile”!
Chuck Hulett
The Hulett Agency --
Arlington, TX
We used to
only OCR our documents. Since you introduced barcodes, we
can find our documents immediately. This is great!”
Peter Anderson
Anderson Insurance Agency --
Marshfield, MA
“etfile
is a great investment for my office. We have saved
thousands of dollars in the cost of file folders, filing
accessories (labels, Jeter materials, etc.) and copy paper,
as we can move documents in and out of etfile and fax
or email without printing a hard copy”!
Nick Miller
Nick Miller & Associates Insurance Agency --
Columbus, OH
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"etfile
is a huge asset to our agencies. It has saved us a great
deal of time and space. It is an amazingly simple program
that is very user-friendly. It is fast and efficient with a
bar-coding system that virtually eliminates any possibility
of lost files. I highly recommend this system!"
Jacque Pirtle
Branum Pirtle Agency --
Arlington, TX
“Our
personal lines and small commercial lines love etfile!
We ordered four more scanners and software for our remote
offices” John Peterson / Heffernan Insurance
John Peterson
Heffernan Insurance --
Walnut Creek, CA
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"Having used a costly online backup service for the past several
years, we were happy to hear about the new service etfile is
offering. After trying it for 30 days, we found the interface was
simple to use and the price was very attractive. The service and
support we received during the transition to etbackup-online
was professional and thorough! The staff I worked with were very
responsive to our needs."
Lynn Stillings,
IT Admin
Neil-Garing Agency --
Glenwood Springs, CO
"If your agency is looking for off-site,
online server protection, etbackup-online is for you. It
has given me the peace of mind to know that our WINTAM and
OUTLOOK data is automatically backed up online. We can restore
our data anytime from anywhere within 15 minutes! It was so
simple to set up, and very inexpensive! I would recommend
etbackup-online to any agency."
Nancy Nicholson,
President
R. H. Nicholson & Co, VA
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